Help & support
Happy to help, always.
Last updated: 7 October 2026
How do I restore my purchase on a new phone?
Install BabyPlanned, sign in with the same email, then tap Restore purchase on the subscription screen. Make sure your phone is signed in to the same Apple ID or Google account you used to subscribe.
How do I cancel my subscription?
Subscriptions are managed by your app store. On iPhone: Settings → your name → Subscriptions → BabyPlanned. On Android: Google Play → profile → Payments & subscriptions → Subscriptions → BabyPlanned. Cancel at least 24 hours before renewal; you keep access until the end of the paid period. Deleting the app does not cancel it.
Can I get a refund?
Refunds for store purchases are handled by Apple (reportaproblem.apple.com) or Google Play (request a refund from your Play account). If something went wrong, write to us too and we’ll do what we can.
How do I invite my partner or a caregiver?
Open the Family tab and choose Invite a partner or caregiver. Enter their email and share the link. They open it, install the app, and verify the same email to join your plan. Sharing is included in your subscription at no extra cost.
How do I share a gift list?
In the Family tab, pick the items you want to share and create a gift link. Choose how long it stays open and revoke it at any time. Guests don’t need the app; they reserve gifts in their browser after verifying their email.
How do I change the language?
Go to You → Language and choose English, Español, Français, Deutsch or Português. Some catalog text may still show in English while its translation is being reviewed.
How do I export or delete my data?
You → Export my data downloads a copy of your plan. You → Delete plan permanently deletes your household. See delete account for all options, including deletion by email.
I didn’t receive my sign-in code
Codes arrive within a minute and expire after 10 minutes. Check spam or promotions folders, make sure the address is spelled correctly, then request a new code.
Is BabyPlanned medical advice?
No. It’s an organisational tool. Your health professionals, hospital or maternity unit and product instructions always come first. Read how plans are built in our methodology.
Still need help?
Email support@babyplanned.com. Tell us your device and app version if something isn’t working. We usually reply within two working days.